Cancellation Policy

Life can be a real pain at times and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

So to protect all of our loyal clients appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies.

We may use or discretion and waive the policy where we deem necessary. We greatly appreciate your support of our business and we will endeavour
to provide the utmost professional service to you at every appointment.

1. All new clients will be required to leave a $50 deposit to secure their first appointment, and any clients that for there hair will be required a fashion colour, chemical straightening, keratin smoothing, or hair extensions will be required to leave a $100 deposit, which will be deducted from the cost of the actual appointment. Deposit will only be refunded or transferred, when more than 48 hours notice is provided for cancellations.

2. All no-show clients, and cancellations within 24 hours of the appointment may incur a $150 fee, or the full cost of the appointment, whichever is the lesser.

3. We run by appointment, therefor late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.

4. All repeat no-show and late cancellation clients will be required to pay a deposit for all future appointments at “Nivarna Hair Studio”

5. and repeat offenders may be refused a future booking.

6. Booked services cannot be cancelled on arrival of appointment.

7. All clients will be sent a confirmation SMS prior to there appointment.

8. All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Nivarna Hair Studio, the quote will last 7days.

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