Cancellation Policy

Life can be busy at times and we understand that things don’t always work out as planned. However, we are a small business that runs on scheduled appointment times, therefore, cancellations without notice will be charged accordingly. To ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies.

All clients will be sent a confirmation SMS & email prior to their appointment.

To secure your appointment, we require a non-refundable 50% deposit of your hair service, as we have allocated a duration of time for your experience with us.

Please be advised, if a deposit has not been placed before the 48hr period, the appointment will be cancelled.

Any no shows, cancellations or reschedules made less than 48hr, the penalty fee will apply. Please note, all services under $100 will be charged the full service fee. 

As we run by scheduled appointment times, late arrivals of more than 15 minutes may result in the loss of your appointment, as we no longer have the required time to service you, and if so, the cancellation policy will apply.

All prices include GST and a Sustainable Salons fee. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Nivarna Hair Studio, the quote only applies for 7 days.